Cancellation policy

Changes and cancellations

You can change or cancel your appointment free of charge with as much notice as possible, by WhatsApp or email.

If you cancel at very short notice or are not at the agreed location at the appointment time, we will contact you to reschedule.

If you are running late, we will do our best to keep the full duration; if that is not possible, the session will end at the scheduled time.

If we have to cancel due to unforeseen circumstances, we will let you know as soon as possible and offer a new appointment or a refund.

Packages are personal; we tell you their validity and terms when you buy them.